Please note these terms and conditions of sale are for online customers only. If you have placed an order in our showroom, you should refer to the printed copy of the terms and conditions of sale you received when confirming your order.
In these conditions of sale: No contract between the customer and Ambient Lounge Singapore shall exist until the customer's order has been accepted by Ambient Lounge Singapore. The order shall be deemed to be accepted once Ambient Lounge Singapore has authorised the customer's payment. It is the intention of Ambient Lounge Singapore that all terms of a contract between the customer and Ambient Lounge Singapore are contained in this document and in the descriptions of goods provided on the Ambient Lounge Singapore website for items. To protect your own interests please read these terms and conditions carefully before placing your order.
B. Prices, Specifications and Availability
Prices, specifications and availability are subject to change without notice.
Delivery is to doorstep at lift level only. This prevents misunderstandings and unintentional damages to your existing furniture and finishes, especially in cases of narrow walkways. Unlike normal sofas, our furniture is lightweight, so you can easily move them to your desired rooms.
All our items are delivered by a third party delivery company and we shall not be liable for any loss or damage suffered by the customer through any delay in delivery caused by such company. If for some reason, you are not in when your order arrives, a re-delivery charge is applicable for re-delivery.
The terms of delivery are suspended in the event of acts of God or circumstances beyond our control.
Arrival dates for out-of-stock items are estimates only. Despite our best intentions, shipment delays do occur. Please note that these are beyond our control and we shall not be held liable for such delays. In these cases, we will advise you of the revised arrival date. You may also:
(a) change your order to another item in stock OR
(b) cancel your order for that item and be entitled to a refund.
The prices are good for local delivery with standard packing. There will be an extra charge for any request for packing, service intended for export or otherwise.
E. Payment Checkout
Unless otherwise specified, all prices are inclusive of GST. A delivery charge, if applicable, is added separately at checkout. Orders placed via our website can be paid with either a credit/debit card or Apple Pay (in Safari). Credit or debit card payments are handled via Shopify Payments.
F. Refund, Exchange and Return
All goods sold cannot be refunded or returned. To ensure what you receive are brand new pieces, we strictly do not accept returns after delivery. Nobody likes to receive an item that has been filled, tried, unfilled and returned by another customer. If you would like to change your order to a different model or colour before delivery, we're most happy to do so. In the case of a manufacturing defect, an identical replacement will be provided. Please see details below.
7-DAY ONE-FOR-ONE REPLACEMENT
In the unlikely event when there is a manufacturing defect, please inform Ambient Lounge Singapore within 7 days upon purchase or delivery (whichever is later), and we will provide you with an identical replacement. You may have to wait for replacement goods that are out of stock. Please note, we examine and test all returns and if we consider the fault to be a result of self-damage, then a replacement will not be given.
For one year after you purchase an Ambient Lounge model from the Singapore online shop or showroom, you will be covered by our warranty. Within one year upon purchase or delivery (whichever is later), Ambient Lounge Singapore will repair any items with manufacturing defects at no charge, including any structural defects (such as defective zips). However, damages resulting from the following will not be covered: (i) wear and tear (ii) abuse (iii) cosmetic damage (e.g. stained/scratched fabrics/leather) and (iv) incidental or consequential damages, such as loss of use, loss of time, or similar expenses.
You need to take your item to the Singapore showroom, and we will repair the item and arrange a date for your collection. Please produce your invoice as proof of purchase for warranty coverage. If your item is not repairable, we may, at our sole discretion, replace your item with a product of similar value if an identical product is not available. Any such replacement will immediately terminate this warranty. In cases where our warranty does not apply, we will provide you with a cost estimate of any repair needed.
Exposure to extreme temperature changes and sunlight may cause colour changes and/or surface damage. These are circumstances beyond our control and are not warranty issues. Our warranty excludes fabrics, leathers and any other textiles for wearing quality, colour fastness, shrinkage, wrinkling, stretching, or dye lot match.
As different electronic screens and digital devices display colours differently, the online appearance of material finishes are only an indication. The customer accepts eventual slight variations in colour. Materials such as fabrics are not free from irregularities in tone, colour, thickness and texture, and as such, should not be regarded as defects. As these are soft furniture, it is not possible for stitch lines to line up across different pieces, especially Modular components.
We reserve the right to make changes to design, dimensions, technical specifications and product catalogs without notice.
As soon as Ambient Lounge Singapore has delivered the items, the customer is responsible for them.
In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, partners, directors and employees will be liable for any damages of any kind related to your use of this site.
We shall not be held liable for any damage/ personal injury that may arise from the misuse of our furniture and damages incurred from improper maintenance and wear-and-tear of our furniture. Please fill/ empty beads well away from young children. We cannot be held responsible for any accidents or incidents which arise from beads.
Our entire liability to you shall not exceed the price paid for the goods you have purchased.
K. Intellectual Property Rights
Ambient Lounge® and Funnelweb™ are all trademarks of Ambient Lounge Ltd. The Funnelweb™ system has been patented worldwide by Ambient Lounge Ltd. Any infringement of proprietary rights will be prosecuted.
L. Copyright and trademark statement
i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by Singapore and international copyright laws.
ii) You may read, print and download it for private use only.
iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
iv) You may not commercialise or otherwise copy it without our permission.
v) Use of this site is subject to our terms and conditions of use.
M. Circumstances beyond our Control
Ambient Lounge Singapore reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of Ambient Lounge Singapore and we shall not be held liable for any breach of contract resulting from such an event.
N. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
NOTE: We reserve the right to change any of the above terms and conditions without prior notice.